Course Overview
Futuristic workflow automation concept with ai in digital document management.Artificial Intelligence is rapidly transforming how organizations analyze data, deliver services, and improve operational efficiency. Yet technology alone does not create high-performing organizations. In the public sector, where trust, accountability, and employee engagement are essential, sustainable performance emerges when innovation aligns with culture and operational systems.
In this dynamic webinar, Keith Clinkscales, Employee Ombudsman and Director of Strategic Planning & Performance Management, explores how leaders can align organizational culture, Operational Excellence practices, and AI adoption to build intelligent, high-trust organizations. Drawing on real-world public sector transformation initiatives and cross-department collaboration models, participants will examine how culture influences the success or failure of technology initiatives. Participants will learn why “AI accelerates whatever culture already exists,” and how leaders can intentionally shape environments where innovation strengthens, rather than undermines, employee engagement and public trust.
The webinar introduces the Intelligent Organization Model, a practical framework integrating leadership, culture, operational excellence, and AI enablement to enhance employee experience and organizational performance. Attendees will leave with actionable strategies for deploying AI responsibly, strengthening organizational alignment, and building a culture that enables continuous improvement and innovation across public agencies.
The Florida LTAP Center is pleased to partner with the American Public Works Association Florida Chapter (APWA-FL) to bring you this webinar.
Learning Objectives:
- Explain the relationship between organizational culture, Operational Excellence, and AI adoption and how these elements influence innovation and service delivery in public agencies.
- Identify leadership strategies that support responsible AI implementation, including building employee trust, strengthening psychological safety, and improving engagement during technology transformation.
- Apply the Intelligent Organization Model to assess their agency’s readiness for AI adoption and develop practical steps that align technology initiatives with culture and operational performance.
Panelists
- Dr. Keith Clinkscales, Director of Strategic Planning and Performance Management, Palm Beach County
- Addie Javed, Ph.D., P.E., CFM, APWA FL Leadership & Management Committee Chair, Public Works Director
RECORDING
Culture Before Code: Aligning AI, Operational Excellence & Employee Engagement
⏱ 90 Minutes
CERTIFICATES and CREDITS
1.5 PDHs
-or-
Certificate of Completion (90 Minutes)
Watch the full webinar, then submit the form to request your certificate. Certificates are issued within 2-3 weeks.