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Digital Transformation, Infrastructure Assets and Strategy Management – A Virtual Roundtable

July 12, 2023 @ 12:30 pm - 2:00 pm

The Florida LTAP Center is pleased to partner with the American Public Works Association (APWA) Florida Chapter to bring you this webinar. Digital Transformation is the fundamental rewiring of an organization, with the goal of creating value by continuously deploying technology at scale to improve citizens’ experience and lower costs. In practice, most public agencies and local governments struggle with more advanced data practices, such as leveraging it to optimize operations and data-driven decisions, plan services using predictive analytics, maximize return on investment and customize citizens’ experiences in real-time.

To use data effectively is the most significant skill gap between top performers and average performers. Digital data can be used to track key performance indicators for service requests, benchmarking decisions, maintenance and inspection records, status of capital programs, regulatory compliance, planning and development initiatives, and citizens engagement across various service lines.

Benchmarking goals and key performance indicators (KPIs), play a vital role in determining whether integrated agency operations and processes are yielding results. These can be used to define metrics for customer experience, operational efficiency, resource needs and budgeting strategies.

Join us for an interactive discussion on how to get your Digital transformation strategy right, that will improve your ability to succeed and describe that success to your customers and key stakeholders.

🚩This webinar is provided at no cost and will award a certificate to those fully attending and completing the webinar. Professional Development Hours (1.5 PDHs) will be provided to those that request these during registration.
🚩Please note – space for this webinar is limited, and Florida local agencies are being given first priority!

For more information, click here.



July 12, 2023
12:30 pm - 2:00 pm
Event Category:


The Florida LTAP Center
(813) 974-4450
View Organizer Website